Sorry to be boring but please read info below to be sure of quantities and measurements, returns and exchanges.
For Customer Reference
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Terms & Conditions
Any goods sold by Casabella, hereafter called The Company, are subject to the following Terms and Conditions:
Terms and ConditionsThe acceptance of orders include acceptance of Terms and Conditions set out below, which may not be altered other than in writing by The Company.TitleAll the goods sold by The Company shall remain the property of The Company until paid for in full according to the invoice. The Company shall be entitled immediately after giving notice of its intention to enter the premises of the customer with such transport as may be necessary and repossess any goods, samples, products to which it has title hereunder.RiskThe Company cannot accept responsibility for damage caused by careless handling or through incorrect fitting. Once fitted (plasterwork/surrounds) or cut (marble/agglomerates) no claims or returns can be made.DamageThe Company must be informed within 48 hours of receipt of any goods that are damaged or shortages that may have incurred in transit, otherwise no claim can be accepted.Goods Returns/CreditsNo goods can be accepted for return or credit without prior agreement, and credits only issued after inspection of returned goods. The Company reserves the right to charge a minimum of 10% for handling and re-stocking.Special Orders/CancellationsCancellations will only be accepted if application is received within 48 hours of date of order. No claims, returns, or cancellations can be made on any specially ordered/made goods. Late delivery however caused will not be considered grounds for compensation or cancellation.Accounts/PaymentsThe Company reserves the right to charge a minimum of 10% on overdue accounts or C-O-D payments, plus any costs for collection.Plasterwork QualityWhilst every effort is made to ensure you receive a quality product, fibrous decorative plaster is fragile and prone to small chips or cracks, which can easily be made good by our fillers or adhesives. However, should you receive any item that is badly damaged (from us, during our responsibility) we will replace it gladly.Marble/Agglomerate QualityMost marbles are inherently unsound, varying from slight shakiness in some to extensive open veining in others, all are sold subject to their natuaral defects, stopped filled as is necessary and customary (see separate Terms and conditions for marble). Orders cannot be cancelled or returned once cut to size. |